Customer Service/Sales

The Home Depot; Provo (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Provo is seeking dedicated Customer Service/Sales associates to join their team. In this role, you will assist customers by understanding their needs and providing product information to help them complete their projects. Your responsibilities include maintaining a clean and safe shopping environment and collaborating with department supervisors and fellow associates. Ideal candidates should have strong customer service skills, a friendly attitude, and a genuine interest in helping customers.

Qualifications

• Ability to provide fast and friendly service to customers.
• Familiarity with safety policies and standards.
• Experience in retail or sales environments is a plus.

Responsibilities

• Greet and assist customers in a friendly manner.
• Maintain the cleanliness and organization of the store.
• Work collaboratively with other associates and supervisors.

Skills

Customer service skills

Sales techniques

Communication skills

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.