Customer Service/Sales

The Home Depot; Phoenix (AZ); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading home improvement retailer in Phoenix seeks Customer Service/Sales associates who will provide fast, friendly service, actively seek out customer needs, and assist in selling a range of products. The successful candidate will be responsible for maintaining a clean and safe shopping environment and will work closely with colleagues in various departments. No formal education is required, but product knowledge and strong customer service skills are essential.

Qualifications

• Ability to provide fast, friendly service to all customers.
• Proficiency in assessing customer needs and providing assistance.
• Understanding of how to recommend products and close sales.

Responsibilities

• Provide fast, friendly customer service and sell products.
• Maintain cleanliness and safety in assigned areas.
• Cooperate with department supervisors and other associates.

Skills

Fast, friendly service

Customer needs assessment

Product knowledge

Sales techniques

Safety compliance

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.