Customer Service/Sales

The Home Depot; Orlando (FL); On-site; USD 16,531 - 27,552; Full time

Job summary

A leading home improvement retailer in Orlando is seeking Customer Service/Sales associates to provide friendly service by helping customers identify their needs. Responsibilities include learning product details, recommending solutions, and maintaining a clean, organized store environment. This role is essential for ensuring customer satisfaction and safety while actively contributing to the overall success of the department. Ideal candidates will have a customer-oriented mindset and a willingness to learn about various products and services offered.

Qualifications

• Ability to provide fast and friendly service to customers.
• Knowledge about products and willingness to learn.
• Capacity to maintain the cleanliness and safety of assigned areas.

Responsibilities

• Greet and assist customers in assessing their needs.
• Learn to recommend and close on completing customer projects.
• Maintain the in-stock condition of assigned areas.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.