Customer Service/Sales

The Home Depot; Oakland (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

A leading home improvement retailer in Oakland seeks Customer Service/Sales associates to provide fast, friendly assistance to customers. Associates will learn to assess customer needs, maintain stock, and ensure a safe shopping environment. Clear communication and teamwork are essential for this role in various departments such as Building Materials and Kitchen & Bath. Candidates must be keen to learn about products and actively engage with customers to provide comprehensive service.

Qualifications

• Ability to provide fast and friendly customer service in a retail environment.
• Knowledge of safety policies and ability to maintain safety standards.
• Strong communication skills to interact effectively with customers and team members.

Responsibilities

• Provide assistance to customers by assessing their needs.
• Maintain the in-stock condition of assigned areas and ensure safety.
• Work with supervisors and other associates to enhance customer experience.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.