Customer Service/Sales

The Home Depot; New York (NY); On-site; USD 36,000 - 40,000; Full time

Job summary

A leading home improvement retailer located in New York is looking for Customer Service/Sales associates. Responsibilities include assisting customers, providing fast and friendly service, and maintaining a clean and organized shopping environment. Ideal candidates will be trained to greet, qualify, and close sales effectively. The position may involve interactions in various store departments, ensuring a safe and enjoyable shopping experience for customers.

Qualifications

• Ability to provide fast, friendly service to customers.
• Knowledge of products and how to assist customers in retail.
• Commitment to safety policies and practices.

Responsibilities

• Provide assistance by assessing customer needs and recommending products.
• Maintain stock condition and cleanliness of assigned areas.
• Work with Department Supervisor and other associates to ensure customer satisfaction.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.