Customer Service/Sales

The Home Depot; Oak Lawn (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Oak Lawn seeks Customer Service/Sales associates to provide exceptional service. Key responsibilities include assisting customers, ensuring department cleanliness, and supporting safety standards. The role requires effective communication skills to assess customer needs and fulfill orders across various store departments, promoting a safe shopping environment. Interested individuals should be ready to learn and work efficiently with a team.

Qualifications

• Ability to provide fast, friendly service.
• Strong communication skills to assess customer needs.
• Familiarity with safety policies and standards.

Responsibilities

• Provide assistance to customers in various departments.
• Maintain cleanliness and safety of assigned areas.
• Work in cooperation with the Department Supervisor and associates.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.