Customer Service/Sales

The Home Depot; Middleburg (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

The Home Depot is seeking a Customer Service/Sales associate to deliver fast, friendly service by actively seeking out customers, assessing their needs, and guiding them to suitable products. You will learn our products through store tools, greet customers, qualify needs, recommend options, and close sales in your department while maintaining in-stock, clean, and safe displays.

Associates work with the Department Supervisor and other teams across departments such as Building Materials, Décor,

Qualifications

• Assist customers by assessing needs and providing information to help them decide on products.
• Learn products using store tools and greet, qualify, recommend, and close customers.
• Maintain in-stock condition and keep areas clean, safe, and shop-able.

Responsibilities

• Provide fast, friendly service and actively seek out customers.
• Greet and qualify customers, recommend products, and close sales in assigned departments.
• Keep the department area clean, organized and safe for customers and associates.

Skills

Customer service

Sales

Product knowledge

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.