Customer Service

The Home Depot; Beaver Falls (Beaver County); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Beaver Falls is seeking Customer Service/Sales associates who will provide fast and friendly service while actively seeking out customer needs. Associates will help customers with various projects by providing assistance and product knowledge in their departments. Responsibilities include maintaining a clean and safe environment and following safety standards. The role may vary across different departments such as Building Materials, Décor, and Hardware.

Qualifications

• Ability to greet and assist customers effectively.
• Knowledge of products in the assigned department.
• Commitment to safety and cleanliness in the workplace.

Responsibilities

• Provide fast and friendly service to customers.
• Maintain the in-stock condition of assigned areas.
• Follow safety policies and report hazards to supervisors.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.