Customer Service/Sales

The Home Depot; Lewisville (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

The Home Depot in Lewisville, TX is seeking a Customer Service/Sales Associate to greet customers, assess needs, and guide them to products that fit their project goals.

You will learn our products, operate the POS system, maintain in-stock conditions, and collaborate with department teams to ensure a safe, welcoming shopping environment. This on-site role emphasizes customer service, sales, and teamwork.

Qualifications

• Provide fast, friendly service by actively assisting customers.
• Learn product information to upsell and close sales.
• Greet, qualify, recommend, and close customers.
• Maintain stock and store cleanliness to ensure safe shopping.
• Follow safety policies and training.

Responsibilities

• Assist customers in selecting products and completing purchases.
• Operate checkout and POS systems, processing payments accurately.
• Restock shelves and maintain organized displays.
• Escalate issues to supervisors when needed.

Skills

Customer service

Sales skills

Communication

Teamwork

Tools

POS software

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Onsite – An associate in an onsite role is required to work at a specific Home Depot location in order to complete their job duties. We also refer to this as location – dependent.

As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.

During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:

• Professional Experience
• Learning Potential
• Responsibility
• Customer Focus

If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.

Store Location

0524
901 N STEMMONS PKWY
Lewisville, TX

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