Customer Service/Sales

The Home Depot; Lakewood (CA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Lakewood, CA is seeking Customer Service/Sales associates to greet customers, assess needs, and guide them toward complete project solutions. You will learn product details and help customers select items to meet their goals.

Employees maintain in-stock conditions, keep areas clean and safe, and follow all safety policies while collaborating with department teams to ensure a positive shopping experience.

Responsibilities

• Greet customers and assess their needs to provide tailored assistance.
• Explain product features and guide customers to suitable solutions for projects.
• Learn product details to answer questions and help close sales.
• Maintain in-stock conditions, keep areas clean, safe, and shop-able.
• Follow safety policies and train to correct hazards or report them to management.
• Collaborate with department staff and other teams to support customers.

Skills

Customer service

Sales

Communication

Job description

Job Description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments.

Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.