Customer Service/Sales

The Home Depot; Danvers (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

The Home Depot in Danvers, MA is seeking a Customer Service/Sales associate to deliver fast, friendly service, greet customers, assess needs, and guide them toward product solutions. You will learn product details using our tools and work to keep departments clean, safe, and well-stocked.

You will collaborate with Department Supervisors and other associates across departments, handling responsibilities across Building Materials, Décor, Electrical, and more, with emphasis on safety training and

Qualifications

• Experience delivering fast, friendly customer service.
• Ability to assess customer needs and recommend solutions.
• Willingness to learn product details and safety policies.

Responsibilities

• Greet customers, qualify needs, and recommend solutions.
• Close sales and help customers complete their purchase.
• Keep assigned areas in-stock, clean, and safe.
• Follow safety policies and report hazards to management.

Skills

Customer service

Sales

Product knowledge

Safety awareness

Teamwork

Job description

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.