Customer Service/Sales

The Home Depot; Fort Myers (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

The Home Depot in Fort Myers, FL is hiring Customer Service/Sales associates to deliver fast, friendly service while helping customers select products for their projects. You will greet customers, identify needs, and guide them through product features to close sales.

You'll also maintain stock levels, keep your area clean and safe, and collaborate with other associates to ensure a positive shopping experience in the store’s departments.

Qualifications

• Customer service experience preferred.
• Ability to learn product information and explain to customers.
• Strong communication and active listening.

Responsibilities

• Greet customers and assess needs to recommend solutions.
• Provide product information and demonstrate features to close sales.
• Maintain in-stock conditions and keep department clean and safe.
• Collaborate with department teammates to fulfill customer orders and service expectations.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.