Customer Service/Sales

The Home Depot; Cleveland (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Cleveland, TN seeks Customer Service/Sales associates to deliver fast, friendly service and help customers identify and purchase home improvement solutions. You will greet customers, assess needs, and guide them to the right products and services while keeping the department organized and safe.

Teamwork is essential as you collaborate with store staff to maintain stock levels, assist other departments, and ensure a positive shopping experience for every guest.

Qualifications

• Customer service skills, friendly communication
• Ability to learn product information and use sales tools
• Teamwork and safety awareness

Responsibilities

• Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance
• Learn about products using our tools and help customers select and purchase projects
• Greet, qualify, recommend, and close every customer in the department
• Maintain in-stock condition and keep the area clean, shop-able, and safe
• Follow safety policies, complete safety training, and report hazards to the Manager on Duty

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.