Customer Service/Sales

The Home Depot; Florence (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Alabama is seeking a Customer Service/Sales associate to provide fast and friendly service. The ideal candidate will assess customer needs and offer assistance by learning about the product offerings. Responsibilities include maintaining cleanliness and safety within the assigned areas and working with other associates. Candidates must demonstrate strong customer interaction skills and possess a commitment to workplace safety.

Qualifications

• Ability to provide fast, friendly service to customers.
• Understanding of sales processes and product knowledge.
• Commitment to safety standards and policies.

Responsibilities

• Greet and qualify customers.
• Provide product assistance and information.
• Maintain in-stock condition and cleanliness in assigned areas.

Skills

Fast, friendly service

Customer needs assessment

Knowledge of products

Safety compliance

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.