Customer Service/Sales

The Home Depot; Kendall Township (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is looking for Customer Service/Sales associates in Kendall Township, IL. These associates will provide exceptional service by engaging with customers, assessing their needs, and suggesting appropriate products from various departments. The role involves maintaining a safe and clean shopping environment, as well as working closely with other team members. Ideal candidates should have a passion for sales and delivering friendly customer service.

Qualifications

• Ability to provide friendly customer service.
• Knowledge of product categories in home improvement.
• Training in safety policies and practices.

Responsibilities

• Assist customers in assessing their needs and recommending products.
• Maintain cleanliness and safety in the assigned area.
• Cooperate with supervisors and team members.

Skills

Customer service

Sales techniques

Product knowledge

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.