Customer Service/Sales

The Home Depot; Fallon (NV); On-site; USD 20,664 - 27,552; Full time

Job summary

A home improvement retailer in Fallon, Nevada is looking for Customer Service/Sales associates to actively engage with customers, assess their needs, and provide tailored assistance. Associates will be responsible for maintaining the cleanliness and safety of their assigned areas while working collaboratively with supervisors and peers. Ideal candidates should be friendly, knowledgeable about products, and committed to delivering exceptional customer service in a retail environment.

Qualifications

• Ability to greet and assist customers effectively.
• Knowledge of products in assigned departments.
• Capability to maintain a clean and safe working environment.

Responsibilities

• Provide fast, friendly service by assessing customer needs.
• Sell and provide information on a variety of products.
• Work in cooperation with department supervisors and associates.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.