Customer Service/Sales

The Home Depot; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking Customer Service/Sales associates in New York, NY. The role involves providing fast and friendly service by actively assessing customer needs and learning about products. Associates will maintain store cleanliness, ensure safety standards, and collaborate with team members to improve the customer experience. This position may include various roles such as Sales Specialist and Customer Order Specialist, with opportunities for growth in a dynamic retail environment.

Qualifications

• Ability to provide fast, friendly service and assess customer needs.
• Knowledge of basic tools and products in various store departments.
• Experience in maintaining safety standards and store cleanliness.

Responsibilities

• Provide customer assistance and actively seek out customer needs.
• Maintain the in-stock condition of assigned areas.
• Follow all safety policies and complete necessary training.

Skills

Fast and friendly service

Product knowledge

Customer assessment

Safety policy adherence

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.