Customer Service/Sales

The Home Depot; New York (NY); On-site; USD 20,664 - 27,552; Full time

Job summary

A major retail home improvement company in New York is seeking Customer Service/Sales associates to provide exceptional service and support to customers. In this role, you'll engage with customers to assess their needs, offer product guidance, and ensure a clean and safe shopping environment. Ideal candidates will have strong communication skills and a desire to help others. This position offers diverse responsibilities across various departments, adapting to the specific needs of customers.

Qualifications

• Ability to provide fast, friendly service to customers.
• Knowledge of product offerings in building materials, décor, and more.
• Strong communication skills to assist customers effectively.

Responsibilities

• Greet customers and assess their needs.
• Maintain cleanliness and safety in the assigned area.
• Collaborate with department supervisors and staff.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.