Customer Service/Sales

The Home Depot; Broadview (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in Broadview, IL is hiring a Customer Service/Sales associate. You will greet customers, assess their needs, and help guide them to suitable products while learning our store tools to close sales.

You’ll maintain in-stock conditions, keep areas clean and safe, and follow all safety policies. You’ll work with Department Supervisors and teammates across departments (Building Materials, Décor, Electrical, Plumbing, Lumber, and more) to deliver fast, friendly service and an

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Able to work in a fast-paced retail environment and collaborate with team members.
• Willingness to learn product information and store processes.

Responsibilities

• Greet customers and assess their needs to provide appropriate assistance.
• Learn product information and help customers navigate to the right solutions to close sales.
• Maintain in-stock conditions, keep assigned areas clean, organized, and safe.
• Work with department teams to ensure a positive and safe shopping experience for customers.

Job description

73070BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.