Customer Service/Sales

The Home Depot; Folsom (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in California is seeking a Customer Service/Sales associate to help customers find products, assess their needs, and offer recommendations to complete a project. You will learn product details using our tools and work toward greeting, qualifying, recommending, and closing sales in your department.

You'll maintain in-stock layouts, keep aisles clean and safe, and cooperate with the Department Supervisor and colleagues across departments to ensure a smooth shopping experience for

Qualifications

• Customer service experience preferred.
• Ability to greet, qualify, recommend and close customers.
• Basic safety awareness and teamwork.

Responsibilities

• Greet customers, assess needs and provide product recommendations.
• Learn products using provided tools and help with sales.
• Maintain in-stock condition and keep area clean and safe.
• Collaborate with department supervisor and other teams.

Skills

Customer service

Sales

Communication

Job description

77427BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.