Customer Service/Sales

The Home Depot; Alpena (MI); On-site; USD 30,000 - 38,000; Full time

Job summary

The Home Depot in Alpena, Michigan is seeking Customer Service/Sales associates to provide fast and friendly service. Associates will actively seek out customers, assess their needs, and provide assistance to ensure a safe and satisfactory shopping experience.

This role requires maintaining the cleanliness of assigned areas and collaborating with supervisors and fellow associates to meet safety standards.

Qualifications

• Ability to provide fast and friendly customer service.
• Familiarity with store products and departments.
• Commitment to safety policies and standards.

Responsibilities

• Actively seek out customers to assess needs.
• Maintain cleanliness and organization of assigned areas.
• Work with Department Supervisor and other associates.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.