Customer Service Rig Technician

BAUER Equipment America; Livermore (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health savings account

401(k)

401(k) matching

Life insurance

Paid time off

Parental leave

Referral program

Job summary

BAUER Equipment America is seeking a Customer Service Rig Technician in Livermore, CA. You will diagnose, repair, and support foundation equipment in shop and on-site, coordinating with the service manager and other departments.

The role requires mechanical, hydraulic, and electrical troubleshooting expertise, strong communication, and the ability to travel up to 80% (passport and driver's license required).

Qualifications

• High school diploma required; an associate’s degree in a mechanical, hydraulic, or electrical machinery field or equivalent is desired.
• Proficiency in mechanical, electric and hydraulic troubleshooting and repairs; able to interpret diagrams and maintenance schedules.
• Willing to travel up to 80% (including international); valid passport and driver's license required.
• Minimum 2 years of directly related training and/or experience.

Responsibilities

• Receives customer service requests and assesses needs; diagnoses and suggests repair solutions for shop or field service.
• Conducts diagnoses and provides effective hands‑on repairs.
• Researches spare parts needs and suggests parts packages.
• Provides technical assistance in person or by phone; coordinates service requests with departments and managers.
• Resolves product issues through documentation and communication with all affected parties.
• Maintains technical manuals and related service department files.

Skills

Mechanical troubleshooting

Electric troubleshooting

Hydraulic troubleshooting

Blueprint interpretation

Technical documentation

Communication skills

English fluency

Education

High school diploma

Associate degree in mechanical/hydraulic/electrical machinery

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

About the Company

BAUER Equipment America is a leading global provider of foundation equipment and support to the foundation construction industry. We have offices and a dealer network located throughout the United States. Recognized for its technological advances and innovation, BAUER Equipment America represents BAUER Maschinen across North and Central America. We are headquartered in Conroe, Texas and operate a facility in Livermore, California.

Position Overview

We are looking for a Customer Service Rig Technician for our Livermore, CA location. This position reports to the Customer Service Manager – West Coast.

Responsibilities

• Receives customer service requests, assesses customer needs, complaints, and symptoms of customer equipment; diagnoses and suggests repair solutions to manager or supervisor based on customer needs and resource availability, including shop or field service repairs.
• Conducts diagnoses.
• Provides effective hands‑on repairs.
• Researches and determines spare parts needs.
• Suggests spare parts packages.
• Provides effective and efficient technical assistance, in person or on the phone.
• Performs and/or assists with field and shop repairs.
• Coordinates service requests with appropriate service departments and manager/supervisor.
• Resolves product issues through effective identification, documentation, and communication with all affected parties.
• Assists in maintaining technical manuals.
• Assists in maintaining related service department files and office records.
• Knows and understands operating and technical procedures and workplace instructions.
• Performs various other duties and activities as assigned by supervisor.

Qualifications

• High school diploma required; an associate’s degree in a mechanical, hydraulic, or electrical machinery field or equivalent is desired.
• Proficiency in mechanical, electric and hydraulic troubleshooting and repairs. Knowledge of Microsoft Excel, Word, and Outlook. Good communication skills; verbal and written fluency in English. Able to interpret technical instructions, diagrams, flow charts, maintenance schedules, and other relevant documentation.
• Willing and able to work overtime, weekends, on‑call duty and to travel up to 80% (including internationally). Must have a valid passport and driver’s license.
• At least 2 years of directly related training and/or experience.
• Must be able to lift up to 50 lbs, stand, sit, kneel, crawl, see, read, hear, climb, and travel independently. Must comply with safety requirements and regulations in workshop, office, and job‑site environments. Must be physically and mentally capable and licensed (as required) to operate heavy machinery, automobiles, light trucks, cranes, lifting equipment, computers, and diagnostic equipment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• 401(k)
• 401(k) matching
• Life insurance
• Paid time off
• Parental leave
• Referral program