Customer Service Rig Technician

BAUER Equipment America; Conroe (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health savings account

401(k)

401(k) matching

Life insurance

Paid time off

Parental leave

Referral program

Job summary

BAUER Equipment America in Conroe, TX is seeking a Customer Service Rig Technician to join our service team. You will diagnose equipment, perform shop or field repairs, and coordinate with service departments to resolve issues.

Role requires at least 2 years of related experience, a high school diploma (associate degree preferred), strong English communication, and willingness to travel up to 80% with passport and driver's license. This is a full-time on-site position with benefits.

Qualifications

• Must have mechanical, electric, and hydraulic troubleshooting/repairs expertise.
• Excellent verbal and written English communication skills.

Responsibilities

• Receives and assesses customer service requests and diagnoses equipment conditions.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Hydraulic troubleshooting

MS Office

Communication skills

English fluency

Education

High school diploma

Associate’s degree in mechanical/hydraulic/electrical machinery

Tools

Diagnostic equipment

Microsoft Office

Job description

BAUER Equipment America is a leading global provider of foundation equipment and support to the foundation construction industry. We have offices and dealer network with locations throughout the United States. Recognized for its technological advances and innovation, BAUER Equipment America represents BAUER Maschinen across North and Central America. We are headquartered in Conroe, Texas and we operate a facility in Livermore, California.

We are looking for a Customer Service Rig Technician for our Conroe, TX location. This position would report to the Director of Service.

Responsibilities

• Receives customer service requests, assesses customer needs, complaints, and equipment conditions; diagnoses and suggests repair solutions based on needs and resource availability, including shop or field service repairs.
• Conducts diagnoses.
• Provides effective hands‑on repairs.
• Researches and determines spare parts needs.
• Suggests spare parts packages.
• Provides effective and efficient technical assistance in person or on the phone.
• Performs and/or assists with field and shop repairs.
• Coordinates service requests with appropriate Service departments and with manager/supervisor.
• Resolves product issues through identification, documentation, and communication with all affected parties.
• Assists in maintaining technical manuals.
• Assists in maintaining related service department files and office records.
• Knows and understands operating and technical procedures and workplace instructions.
• Performs various other duties and activities as assigned by supervisor.

Requirements

• Education and Training – High school diploma required; an Associate’s Degree in a mechanical, hydraulic, or electrical machinery related field or an equivalent diploma from a post‑secondary educational institution is desired.
• Technical Requirements – Must have proficiency in mechanical, electric, and hydraulic troubleshooting and repairs; knowledgeable in Microsoft Excel, Word, and Outlook; possess good communication skills and verbal and written fluency in English; able to interpret technical instructions, diagrams, flow charts, maintenance schedules, and other documentation; willing to work overtime, on weekends or on‑call duty, and travel up to and including 80% of the time, including internationally; must have a valid passport and driver’s license.
• Experience – At least 2 years of directly related training and/or experience.
• Physical and legal requirements – Must be able to lift up to 50 lbs, stand, sit, kneel, crawl, see, read, hear, climb, and have the physical and mental ability to travel independently and comply with customary workshop, office, and job‑site work environments, safety requirements, and other regulations; must be licensed (as required) to operate heavy machinery, automobiles, light trucks, cranes, lifting equipment, computers, and diagnostic equipment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• 401(k)
• 401(k) matching
• Life insurance
• Paid time off
• Parental leave
• Referral program