Customer Service Retention/Sales Representative - Hourly Rate + Uncapped Sales Incentives

Ibex Limited; United States; À distance; USD 25 000 - 33 000; Plein temps

Résumé du poste

Ibex Limited is seeking a Sales & Retention Representative to support both new and existing customers. This role blends customer service with sales, offering rewards for performance and growth opportunities.

The right candidate brings enthusiasm, resilience, and a can‑do attitude, thriving in a remote environment while meeting a full-time schedule. You will promote products, identify needs, and complete orders, while handling billing inquiries and ensuring a high-quality customer experience

Qualifications

• Excellent communication and active listening abilities are essential.
• Confident in sales and customer-service scenarios.
• Ability to work independently with good decision-making.

Responsabilités

• Promote and sell products and services with confidence.
• Identify customer needs and recommend the best solutions.
• Handle service and account changes with accuracy and professionalism.
• Complete save/service orders and negotiate when needed.
• Resolve billing inquiries and adjustments.
• Deliver an outstanding customer experience at every step.

Connaissances

Communication

Active listening

Sales & service

Formation

HS diploma

Description du poste

Overview

At ibex, we believe that delivering an exceptional customer experience starts with creating an exceptional environment for our team. Our people are the heart of our success and we’re investing in their growth with competitive pay, training, and support to help them thrive.

We’re proud to be headquartered in Washington, D.C., with operations in 26 locations across seven countries and a team of over 40,000 dedicated professionals.

About the Role

As a Sales & Retention Representative, you’ll play a key role in supporting both new and existing customers. This position blends customer service with sales, giving you the opportunity to help customers while earning rewards for your performance.

We’re interested in people who bring enthusiasm, resilience, and a can‑do attitude.

Responsibilities

What You’ll Do

Your daily responsibilities will include:

• Promoting and selling products and services with confidence
• Identifying customer needs and recommending the best solutions
• Handling service and account changes with accuracy and professionalism
• Completing save/service orders and negotiating when needed
• Resolving billing inquiries and adjustments
• Delivering an outstanding customer experience every step of the way

Qualifications

What We’re Looking For

• Strong communication and active listening skills
• Confidence in sales and service scenarios
• Ability to work independently and make sound decisions

  Requirements

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • High Speed Internet with a hard wired ethernet connection.
  • Private space to work within your home.
  • Ability to work full time - 40 Hours per week.

  What to Expect After You Apply

  Once your application is submitted, keep an eye out for an email or text from ibex with the next steps. Be sure to respond quickly so we can stay in touch. If selected, you will be invited to a video interview. We’re excited to meet you and talk more about this opportunity!