Customer Service Retention/Sales Agent - Hourly Rate + Uncapped Sales Incentives - Afternoon Shift

Ibex Limited; Washington (District of Columbia); Remote; USD 45,000 - 60,000; Full time

Job summary

Ibex Limited is seeking a Sales & Retention Representative to support new and existing customers from a remote, home-based setting. The role blends proactive sales with responsive customer service, rewarding performance with incentives and growth opportunities.

Day-to-day you’ll promote products, identify needs, process account changes, and resolve billing inquiries while delivering an outstanding customer experience. Scheduled hours are 1:30pm–10pm EST / 12:30pm–9pm CST with some Saturdays.

Qualifications

• Strong communication and active listening needed.
• Sales and service experience preferred.
• Ability to work independently in a fast-paced team environment.
• High school diploma or equivalent required.

Responsibilities

• Promote and sell products and services with confidence.
• Identify customer needs and recommend the best solutions.
• Handle service and account changes with accuracy and professionalism.
• Complete save/service orders and negotiate when needed.
• Resolve billing inquiries and adjustments.
• Deliver an outstanding customer experience every step of the way.

Skills

Communication

Active listening

Sales & service

Independent decision making

Education

High school diploma or equivalent

Job description

Overview

At ibex, we believe that delivering an exceptional customer experience starts with creating an exceptional environment for our team. Our people are the heart of our success and we’re investing in their growth with competitive pay, training, and support to help them thrive.

We’re proud to be headquartered in Washington, D.C., with operations in 26 locations across seven countries and a team of over 40,000 dedicated professionals.

About the Role

As a Sales & Retention Representative, you’ll play a key role in supporting both new and existing customers. This position blends customer service with sales, giving you the opportunity to help customers while earning rewards for your performance.

We’re interested in people who bring enthusiasm, resilience, and a can-do attitude. Even if you don’t meet every qualification, we encourage you to apply! We value potential just as much as experience.

Responsibilities

What You’ll Do

Your daily responsibilities will include:

• Promoting and selling products and services with confidence
• Identifying customer needs and recommending the best solutions
• Handling service and account changes with accuracy and professionalism
• Completing save/service orders and negotiating when needed
• Resolving billing inquiries and adjustments
• Delivering an outstanding customer experience every step of the way

Qualifications

What We’re Looking For

• Strong communication and active listening skills
• Confidence in sales and service scenarios
• Ability to work independently and make sound decisions
• High energy and a professional demeanor
• Reliable with a strong history of attendance
• Proficient in basic math and data entry
• Comfortable working in a fast-paced, team-oriented environment
• Flexible and open to working a variety of shifts

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• High Speed Internet with a hard wired ethernet connection.
• Private space to work within your home.
• The position is scheduled for 1:30pm-10pm EST/12:30pm-9pm CST, Saturdays may be required. Candidates must be available for specified hours.

Job Type

• Full-time

Education

• High school or equivalent (Required)

Work Location

• Remote