Inside Sales - Retention Specialist

ZipRecruiter, Inc.; Phoenix (AZ); Hybrid; USD 52,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Exceptional benefits package

Flexible Vacation & Paid Time Off

Employer-matched 401(k) plan

Job summary

ZipRecruiter, Inc. is seeking a retention-focused professional to connect with customers, uncover root causes of cancellations, and act as a trusted partner to resolve concerns. The role targets reducing churn and turning customers into long-term advocates.

The position offers a hybrid work environment with potential remote options for most US-based roles, and includes a competitive benefits package and a strong focus on customer success and revenue retention.

Qualifications

• 2-5 years of experience in Sales, Account Management, Customer Service, or Client Support.
• Prior B2B experience preferred Working knowledge of MS Office Suite (Word, Excel, and PPT).
• Ability to turn an upset customer into a loyal, satisfied customer with a genuine tone and eagerness to help.

Responsibilities

• Meets or exceeds established performance goals, including productivity and quality of activities.
• Acts as a daily key contributor to the team Retention goal.
• Minimizes revenue lost from canceled accounts.
• Handles and processes all customer cancellation requests via phone and email.
• Identifies areas of opportunity for optimizing results and improving customer satisfaction through effective discovery calls.
• Develops strategies to resolve issues and retain customers.
• Promotes ZipRecruiter site features and benefits (ZipHire, TrafficBoost, etc.).

Skills

Customer service

Account management

Sales experience

Tools

MS Office Suite

Job description

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

Responsible for the retention of ZipRecruiter customers by uncovering the root cause of concerns through deep discovery and working alongside the customer as a trusted partner and advisor to resolve them. This role strives to identify the core reason for customer account cancellations and proposes appropriate solutions to not only retain their business, but also create "happy churn" customers who are more likely to return in the future.

Responsibilities:

• Meets or exceeds established performance goals, including productivity and quality of activities.
• Acts as a daily key contributor to the team Retention goal.
• Minimizes revenue lost from canceled accounts.
• Handles and processes all customer cancellation requests via phone and email.
• Identifies areas of opportunity for optimizing results and improving customer satisfaction through effective discovery calls.
• Develops strategies to resolve issues and retain customers.
• Promotes ZipRecruiter site features and benefits (ZipHire, TrafficBoost, etc.).

Qualifications:

• 2-5 years of experience in Sales, Account Management, Customer Service, or Client Support.
• Prior B2B experience preferred Working knowledge of MS Office Suite (Word, Excel, and PPT)
• Ability to turn an upset customer into a loyal, satisfied customer by demonstrating a genuine tone and eagerness to help.
• Regular, reliable, and predictable attendance, along with consistent adherence to scheduled work hours, is an essential requirement of this position

As part of our team you’ll enjoy:

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan

The US base pay for this position is $15.39 USD per hour. In addition to the base hourly rate, this role is eligible for a target commission of $20,790.00 USD annually (based on full-time hours and 100% quota attainment). Your actual compensation will vary based on performance against sales targets.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice