Customer Service Retail Representative

Ashley Furniture Industries; Tacoma (WA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Extended health, dental, and vision

Employee discount 10–30%

Life/Disability Insurance

401(k)

Paid Time off

Job summary

Ashley Furniture Industries is seeking a Customer Service Representative to be the friendly, first contact for customers at our Tacoma store. You will provide front desk and administrative support, assist with sales orders, and help manage customer accounts and financing options.

You will use POS systems and Microsoft Office in a fast-paced retail environment, collaborate with store teams, and strive for accurate documentation and excellent customer experiences.

Qualifications

• Legally authorized to work in the United States.
• At least 18 years old.
• High school diploma or equivalent.
• Proficiency with Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience preferred.

Responsibilities

• Greet customers at the front desk in a warm, professional manner.
• Process sales orders accurately and obtain proper approvals.
• Manage customer credit applications and financing arrangements.
• Handle cash and reconcile transactions under supervision.
• Address customer inquiries and escalate complex issues.
• Support audits, inventory, and paperwork accuracy.
• Maintain records and prepare routine reports.
• Collaborate with sales, merchandising, and store staff.
• Use POS, retail management software, and Microsoft Office.
• Complete any additional tasks as assigned.

Skills

Customer service

Microsoft Office

Flexible hours availability

Teamwork

Attendance reliability

Legally authorized to work

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley’s retail success.

What You’ll Do

• Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley’s brand image. Provide exceptional customer service through all interactions including in‑person, phone, and email communications.
• Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions.
• Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
• Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems: Utilize point‑of‑sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any additional tasks as assigned by management.

What You Bring

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledgeable Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience, preferred.
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts.
• Maintain reliable attendance.
• Thrive in a team environment.

What’s In It for You

• Extended health, dental benefits, and vision insurance.
• Employee Discount from 10% - 30%.
• Life/Disability Insurance.
• Flex Spending Account.
• 401(k).
• Paid Time off.

Compensation

This position pays an hourly rate of $19.00-$22.00.

Benefits

• Health, Dental, Vision, Life/Disability, Flexible Spending Accounts and 401(k) to eligible Team Members.
• Depending on your hire date and any specific requirements of your work location, you may be eligible for up to 80 hours of PTO during the first calendar year of your employment, which includes paid sick leave in accordance with applicable legal requirements.

Equal Opportunity Statement

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.