Customer Service Representative

Ashley Furniture Industries; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Life Insurance

Disability Insurance

Flex spending account

401K

Paid time off

Job summary

Ashley Furniture Industries seeks a Customer Service Representative to be the front-line ambassador, delivering exceptional service and creating positive experiences for every customer. You will support store operations and assist with various office functions, helping build strong customer relationships.

Key duties include greeting customers, processing orders, managing accounts, handling payments, and coordinating with the team to ensure a seamless shopping experience.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Proficient with Microsoft Office and basic system transactions.
• 1 year of customer service, office, or administrative experience preferred.
• Ability to work flexible hours, including weekends and holidays.
• Maintain reliable attendance.
• Thrives in a collaborative team environment.

Responsibilities

• Welcomed customers in a warm, professional manner and represented the Ashley brand.
• Processed sales orders accurately with proper approvals.
• Managed customer accounts and assisted with financing arrangements.
• Handled cash transactions and reconciliations per policy.
• Addressed inquiries and escalated complex issues to management.
• Supported audits, inventory, and documentation accuracy.
• Maintained records and prepared routine reports.
• Collaborated with sales, merchandising, and store operations.
• Utilized POS systems and Microsoft Office for daily tasks.

Skills

Customer service

Teamwork

Attendance

Education

High school diploma

Tools

Microsoft Office

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations whileassistingwith various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.

What You’ll Do

• Front Desk & Customer Service: Greet all customers in a warm, professional mannerrepresentingAshley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support:Assistwith processing sales orders accurately and efficiently, ensuring all required documentation iscomplete,and proper approvals are obtained beforefinalizingtransactions.
• Customer Account Management:Process customer credit applications,assistwith financing arrangements, andmaintainaccuratecustomer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution:Address customer inquiries and concerns professionally, escalating complex issues to Management asappropriate whilefollowing up to ensure resolution.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation:Maintainaccuraterecords, prepare routine reports, and ensure all sales and office paperworkisproperly completed and filed according to company standards.
• Team Collaboration:Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems:Utilizepoint-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete anyadditionaltasks as assigned bymanagement

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience,preferred
• Ability to work flexible hours, including weekends andholidays; including rotation for store opening and closing responsibilities – various shifts
• Maintain reliableattendance
• Thrive in a teamenvironment

What’s In It for You

• Extended health,dental benefits,andvision insurance
• Employee Discount from 10% - 30%
• Life/DisabilityInsurance
• Flex Spending Account
• 401KPaid Time off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs.