Customer Service & Retail Front Desk - Paid Training

Driven Brands, Inc.; Nashville (TN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid training

Health, Vision, & Dental Insurance

401(k) company match

Same day pay

Paid time off

Job summary

Driven Brands, Inc. via Auto Glass Now is seeking a Customer Service & Retail Front Desk Associate for Store #163 in Nashville.

We welcome both experienced and entry-level candidates to join our growing team, offering paid training and opportunities to earn up to $18/hour as you gain expertise in auto glass repair processes and customer interactions. You will handle walk-ins, phone inquiries, estimates, invoicing, and daily parts coordination while delivering friendly, professional service to

Qualifications

• Must have a positive attitude and customer service mindset.
• Prior phone or call center experience is a plus.
• Basic computer skills required.
• Bilingual Spanish proficiency is a plus.

Responsibilities

• Intake and assist walk-ins, appointments, and returning customers.
• Create estimates, price quotes, and invoices for auto work.
• Answer phones and return customer calls.
• Provide excellent customer service.
• Assist Manager with daily parts returns.
• Ensure accuracy when ordering parts.
• Input documentation on all calls and follow-up with callers as needed.
• Confirm all mobile jobs parts and materials before dispatching drivers.
• Open new accounts and service existing accounts.
• Maintain a professional appearance and positive attitude.

Skills

Positive attitude

Customer service

Strong communication

Bilingual Spanish

Basic computer skills

Call center experience

Job description

Driven Brands, Inc. via Auto Glass Now is seeking a Customer Service & Retail Front Desk Associate for Store #163 in Nashville.

We welcome both experienced and entry-level candidates to join our growing team, offering paid training and opportunities to earn up to $18/hour as you gain expertise in auto glass repair processes and customer interactions. You will handle walk-ins, phone inquiries, estimates, invoicing, and daily parts coordination while delivering friendly, professional service to