Customer Service Representive

TERRY POWERS AGENCY LLC Farmers Insurance; Lubbock (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hands on Training

Job summary

TERRY POWERS AGENCY LLC Farmers Insurance in Lubbock seeks a customer-focused team member to greet clients, review policies, and assist with payments and records. The role supports clients through the claims process and helps identify gaps in coverage.

Required is an active Texas General Lines Property & Casualty license, strong communication skills, and reliable daily commuting. Experience in a professional office or customer-facing setting is preferred.

Qualifications

• Active Texas General Lines Property & Casualty license.
• Strong comfort with basic office software and computer navigation.
• Reliable transportation for daily commuting to Lubbock.
• Patient, clear communication in speaking and writing.
• A genuine desire to help others in a professional setting.

Responsibilities

• Greet clients warmly in person or over the phone.
• Review existing policies to ensure current coverage.
• Process payments and assist with billing questions.
• Update client records accurately in the database.
• Guide clients through the claims process with clear instructions.
• Identify coverage gaps and suggest appropriate additions.

Skills

Customer service

Communication

Basic computer skills

Tools

Microsoft Office

Job description

Job Description

At the our Farmers Agency, we believe that insurance is about more than just policies—it is about looking out for our neighbors here in Lubbock. We have built our reputation on being a constant, helpful presence for the families and businesses in our community. When you join our team, you are not just filling a seat; you are becoming the person our clients rely on when they have questions or need a bit of guidance. We foster an environment that is genuinely supportive, where your voice matters and your hard work is appreciated every single day. We spend our time laughing, solving problems, and making sure our clients feel heard and understood. If you are someone who finds fulfillment in helping others navigate the complexities of life with a smile, you will fit right in. We are looking for someone who brings a positive energy to the office and wants to grow alongside a team that values integrity and kindness above all else.

Benefits

Hands on Training###

Responsibilities

Greet clients warmly as they walk through our doors or call into the office.

Review existing insurance policies with clients to ensure their coverage still aligns with their current life situation.

Process incoming payments and assist with basic billing questions.

Update client contact information and maintain accurate records in our database.

Guide clients through the claims process by providing clear instructions and empathetic support.

Identify gaps in coverage and suggest appropriate additions to better protect our clients.

Requirements

Active Texas General Lines Property & Casualty license.

Strong comfort level with basic computer navigation and office software.

Reliable transportation for daily commuting to our Lubbock office.

Patient and clear communication skills in both spoken and written formats.

A genuine desire to help others solve problems.

Experience working in a professional office setting or similar customer-facing role.