Customer Service Representative / Becky Craycraft Farmers Insurance

Becky Craycraft Insurance Agency; Idalou (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Career Growth Opportunities

Mon-Fri Schedule

Hands on Training

Job summary

Becky Craycraft Insurance Agency in Lubbock, Texas, is seeking a Full-Time Customer Service Representative to manage accounts, maintain relationships, and drive customer satisfaction. You will play a key role in growing our customer base, delivering outstanding service, and seizing cross-sell opportunities with financial products.

The position offers a Monday–Friday schedule with hands-on training and career growth potential, reflecting a supportive team culture focused on long-term success.

Qualifications

• Must be eager to learn and coachable.
• Positive, enthusiastic attitude with proactive approach.
• Strong written and verbal communication skills are essential.
• Ability to multi-task and follow up on requests.

Responsibilities

• Process customer policy change requests.
• Take premium payments from customers.
• Cross-sell opportunities including financial products.
• Understand underwriting, rating and compliance requirements.
• Provide exceptional customer service and build relationships.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Sales mindset

Job description

Job Description

Join a team that cares about our customers and you! Becky Craycraft Insurance Agency in Lubbock, Texas, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Representative. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. to join our team and begin a role with excellent career growth and earning potential.

Benefits

• Paid Time Off (PTO)
• Career Growth Opportunities
• Mon-Fri Schedule
• Hands on Training

Responsibilities

• Process customer policy change requests.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.