Client-Focused Insurance Support Specialist

TERRY POWERS AGENCY LLC Farmers Insurance; Lubbock (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hands on Training

Job summary

TERRY POWERS AGENCY LLC Farmers Insurance in Lubbock seeks a customer-focused team member to greet clients, review policies, and assist with payments and records. The role supports clients through the claims process and helps identify gaps in coverage.

Required is an active Texas General Lines Property & Casualty license, strong communication skills, and reliable daily commuting. Experience in a professional office or customer-facing setting is preferred.

Qualifications

• Active Texas General Lines Property & Casualty license.
• Strong comfort with basic office software and computer navigation.
• Reliable transportation for daily commuting to Lubbock.
• Patient, clear communication in speaking and writing.
• A genuine desire to help others in a professional setting.

Responsibilities

• Greet clients warmly in person or over the phone.
• Review existing policies to ensure current coverage.
• Process payments and assist with billing questions.
• Update client records accurately in the database.
• Guide clients through the claims process with clear instructions.
• Identify coverage gaps and suggest appropriate additions.

Skills

Customer service

Communication

Basic computer skills

Tools

Microsoft Office

Job description

TERRY POWERS AGENCY LLC Farmers Insurance in Lubbock seeks a customer-focused team member to greet clients, review policies, and assist with payments and records. The role supports clients through the claims process and helps identify gaps in coverage.

Required is an active Texas General Lines Property & Casualty license, strong communication skills, and reliable daily commuting. Experience in a professional office or customer-facing setting is preferred.