Call Center CSR

Direct Staffing Inc; Portland (OR); On-site; USD 14,774 - 21,042; Full time

Benefits offered by this job

Competitive hourly pay

Online continuing education

Flexible hours

Job summary

A staffing agency is seeking Site Logistics Operators/Material Handlers for an industry-leading chemical company. Responsibilities include ensuring customer satisfaction, managing inbound and outbound calls, and documenting information. Candidates should have a high school diploma and customer service skills. The role requires flexibility in schedule and offers competitive hourly pay rates with additional benefits such as online education.

Qualifications

• High school diploma with relevant experience preferred.
• Strong customer service orientation and abilities.
• Dependability with attention to detail is necessary.

Responsibilities

• Ensure service meets customer satisfaction KPIs.
• Clarify customer requirements and provide resolutions.
• Maintain knowledge of client products and services.
• Track and document information in database.

Skills

Customer service orientation

Attention to detail

Flexibility and adaptability

Multi-tasking skills

Communication skills

Education

High school diploma

Job description

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Benefits

• A competitive hourly pay rate with weekly checks
• Online continuing education via the Kelly Learning Center
• And more!

Pay Rate: $13.00 per hour

Schedule: Requires flexibility in hours of availability!

July 5th, 6th, 7th, 10th & 11th 12:30pm - 8:30pm CT

July 10th - July 14th 1:30-10:00 pm MST

Job Description Summary

The Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Core Responsibilities

• Ensure service delivered to our customers meets Key Performance Indicator (KPIs).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Track, document and retrieve information in call tracking database.
• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.

All your information will be kept confidential according to EEO guidelines.