Job Posting Title Customer Service Representative

Justcallheritage; Boxborough (MA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Competitive hourly pay

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Flexible shifts

Ongoing training and career advancement opportunities

Supportive and energetic team culture

Job summary

A local service provider in Boxborough is seeking a Customer Service Representative who excels in communication and problem-solving. The role involves answering calls, scheduling appointments, and ensuring customer satisfaction. Ideal candidates should have over 3 years of customer service experience and a positive, team-oriented attitude. This position offers a competitive hourly pay of $22.00 – $26.00 along with comprehensive benefits including insurance and 401(k) matching. Apply today to join a supportive and energetic team!

Qualifications

• 3+ years of customer service experience.
• Experience with high-volume inbound and outbound calls.
• Positive, customer-first attitude and team mindset.

Responsibilities

• Answer incoming calls with professionalism and warmth.
• Schedule service appointments and dispatch technicians.
• Resolve customer inquiries and ensure satisfaction.
• Maintain accurate records in our system.
• Follow up with customers to build lasting relationships.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Ability to multitask

Team mindset

Job description

Overview

Heritage Home Service

Location: Boxborough, MA (In-Person)

Schedule: Multiple shifts available

Heritage Home Service has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We’re a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.

We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.

Responsibilities

• Answer incoming calls with professionalism and warmth

• Schedule service appointments and dispatch technicians

• Resolve customer inquiries and ensure satisfaction

• Maintain accurate records in our system

• Collaborate with team members to ensure smooth operations

• Follow up with customers to build lasting relationships

Qualifications

• 3+ years of customer service experience

• Experience with high-volume inbound and outbound calls

• Strong communication and problem-solving skills

• Ability to multitask in a fast-paced environment

• Positive, customer-first attitude and team mindset

• Basic computer skills (training provided)

Benefits

• Competitive hourly pay

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Flexible shifts

• Ongoing training and career advancement opportunities

• Supportive and energetic team culture

Compensation

$22.00 – $26.00 per hour

If you’re ready to join a company that values your voice, supports your growth, and makes every day meaningful—apply today and become part of the Heritage Home Service team in Boxborough!

Heritage Home Service may conduct a pre-employment background check and drug test, subject to applicable law.