Customer Experience Specialist - Dry Cleaning + Growth Path

Porters of Louisiana; Shreveport (LA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Porter’s Cleaners in Shreveport, LA is seeking a friendly Customer Service Representative to handle inquiries, process orders, and ensure customer satisfaction throughout the garment cleaning process.

This role emphasizes courteous communication, accuracy in logging items, and reliable front-counter service, with opportunities for advancement and training.

Join a team that values attention to detail and teamwork, and enjoy a positive work environment with growth possibilities.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Punctual and dependable work ethic.
• Basic math and computer skills.
• Experience in customer service or retail is a plus.

Responsibilities

• Greet and assist customers in a courteous and professional manner.
• Receive, tag, and log clothing for dry cleaning or laundry.
• Review orders with customers to confirm details.
• Answer phones and assist with service inquiries.
• Operate POS to process payments and issue receipts.
• Inspect garments for care needs and note issues.
• Handle complaints and escalate when needed.
• Maintain a clean, organized front counter.
• Assist with packaging completed orders and notifying customers.
• Perform opening and closing duties as required.

Skills

Verbal communication

Attention to detail

Multitasking

Punctuality

Customer service

Job description

Porter’s Cleaners in Shreveport, LA is seeking a friendly Customer Service Representative to handle inquiries, process orders, and ensure customer satisfaction throughout the garment cleaning process.

This role emphasizes courteous communication, accuracy in logging items, and reliable front-counter service, with opportunities for advancement and training.

Join a team that values attention to detail and teamwork, and enjoy a positive work environment with growth possibilities.