FULL-TIME Garment Finisher/Customer Experience Specialist

Best-Cleaners; Middletown (CT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free uniform shirts

No Sundays or late nights!

Job summary

Best Cleaners in Middletown, CT is seeking a Garment Finisher/Customer Experience Specialist to greet customers, guide services, and process transactions with warmth and accuracy.

You will press garments, spot stains, inspect quality, and prepare items for pickup while maintaining our dry-cleaning system and ensuring a positive, loyal customer experience. Saturday availability and early start times are expected, with a starting wage of $17.00 per hour based on experience.

Qualifications

• Customer-facing experience is a bonus.
• Strong customer service orientation.
• Willingness to learn on the job.
• Physical ability to lift up to 30 lbs.

Responsibilities

• Greet customers warmly and guide them through services.
• Process transactions accurately and efficiently.
• Tag, organize, and manage garments with care.
• Press garments using assigned equipment and inspect quality.
• Spot stains and perform spotting as needed.
• Prepare finished garments for pickup and maintain scheduling.

Skills

People skills

Attention to detail

Reliability

Proactive attitude

Problem solving

Lift 30 lbs

Multitasking

Willing to learn

Retail experience

Hospitality experience

Job description

At Best Cleaners, we don't just clean clothes - we help people look and feel their best every day. As a Garment Finisher/Customer Experience Specialist, you'll be the friendly face (and voice!) of our store. Your mission: create an effortless, welcoming experience for every guest, every time, while being part of a team that thrives on positivity, teamwork, and community spirit.

STARTING WAGE $17.00 PER HOUR BASED ON PREVIOUS EXPERIENCE

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What You'll Do

• Greet customers with warmth, energy, and genuine care
• Guide guests through our services, ensuring they get exactly what they need
• Process transactions with accuracy and ease
• Tag, organize, and manage garments with attention to detail
• Handle questions or concerns with confidence and positivity
• Collaborate with teammates to keep operations smooth and fun
• Be an ambassador of our brand, spreading service excellence every day
• Use assigned equipment to press customer garments.
• Identify spots and stains and perform spotting as needed.
• Inspect quality of work, touch up as needed.
• Assure product quality.
• Prepare finished garments for customer pick up.
• Maintain the dry-cleaning system according to schedule.
• Understand and maintain the flow of garments.
• Flexible schedule with Saturday availability
• 6:30 a.m.-7:00 a.m. start time on some days

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What You'll Bring

• A people-first mindset and a love for engaging with customers
• High attention to detail and accuracy.
• Reliability, integrity, and a proactive attitude
• Strong problem-solving and ability to learn quickly.
• This job may entail hot indoor air temperatures, noisy conditions, sitting for long periods of time and lifting garments and products up to 30lbs.
• Ability to multitask in a fast-paced environment
• Willingness to learn (we'll teach you everything you need to know)
• Bonus points for retail, hospitality, or customer-facing experience

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Why You'll Love It Here

• Work-life balance you can count on. We respect your time and energy - both at work and outside of it.
• A culture that feels like family. We celebrate wins together and support each other through challenges.
• Room to grow. Your career path doesn't stop at the counter - we love to promote from within.
• Perks that show we care. From flexible schedules to appreciation events, we invest in our people.
• A meaningful mission. You'll help our community look sharp, feel confident, and shine every day.

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Benefits

• Free uniform shirts
• Health, Dental, Vision and Life Insurance
• Six paid holidays
• Paid birthday for all employees - part-time or full-time!
• No Sundays or late nights!
• Employee Assistance Program (EAP)
• Vacation after one year
• 401K after one year with a generous company match of up to 5% of your pay
• Flexible Spending Account (FSA) after one year
• 50% discount on dry cleaning at our facilities.

Ready to Join Us?

If you're energized by people, motivated by purpose, and excited to be part of a team that values both hard work and balance, we want to meet you!