Customer Service Representative-Line Ave

Porters of Louisiana; Shreveport (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Porter’s Cleaners in Shreveport, LA is seeking a friendly, detail-oriented Customer Service Representative to join our team. You will greet customers, log garments for cleaning, and ensure satisfaction throughout the process.

Strong communication, reliability, and basic math/computer skills are essential. The role includes standing for long periods, minor lifting, and opportunities for advancement; uniforms and discounts are provided.

Qualifications

• Experience in customer service or retail is a plus.
• Excellent verbal communication and interpersonal skills.
• Ability to stand for long periods and lift up to 25 lbs.
• Basic math and computer skills.
• Basic knowledge of filing systems.
• Strong attention to detail and ability to multitask.
• Punctual and dependable work ethic.

Responsibilities

• Greet and assist customers in a courteous and professional manner.
• Receive, tag, and log clothing and other items for dry cleaning or laundry service.
• Review orders with customers and ensure accurate information is collected.
• Answer phone calls and assist with inquiries regarding services, pricing, and order status.
• Operate the POS system to process payments and issue receipts.
• Inspect garments for special care needs, damage, or stains; notate on ticket.
• Handle customer complaints or concerns and elevate issues to management as needed.
• Maintain a clean and organized front counter area.
• Assist with packaging completed orders and notifying customers when orders are ready.
• Perform basic opening and closing duties as required.

Skills

Verbal communication

Interpersonal skills

Multitasking

Attention to detail

Reliability

Basic math

Computer skills

Customer service experience

Physical stamina

Job description

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Job Summary:

We are seeking a friendly, detail-oriented, and reliable Customer Service Representative to join our team at Porter’s Cleaners, a professional dry cleaning establishment. This position is responsible for providing excellent customer service, handling garments with care, and ensuring customer satisfaction throughout the garment cleaning process.

Key Responsibilities:

• Greet and assist customers in a courteous and professional manner
• Receive, tag, and log clothing and other items for dry cleaning or laundry service
• Review orders with customers and ensure accurate information is collected
• Answer phone calls and assist with inquiries regarding services, pricing, and order status
• Operate the point-of-sale (POS) system to process payments and issue receipts
• Inspect garments for special care needs, damage, or stains; notate on ticket
• Handle customer complaints or concerns and elevate issues to management as needed
• Maintain a clean and organized front counter area
• Assist with packaging completed orders and notifying customers when orders are ready
• Perform basic opening and closing duties as required

Qualifications:

• Previous experience in customer service or retail is a plus
• Excellent verbal communication and interpersonal skills
• Ability to stand for extended periods and lift up to 25 lbs
• Basic math and computer skills
• Basic knowledge of filing systems
• Strong attention to detail and ability to multitask
• Punctual and dependable work ethic

Work Schedule:

Monday - Saturday/hours of operation
Must be available to work Saturdays or holidays, if needed