Customer Service Representative

MasterBrand Cabinets; Deerfield (IL); Remote; USD 31,000 - 44,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der für die Bereitstellung einer hervorragenden Kundenbetreuung verantwortlich ist. In dieser Rolle werden Sie die Kundenanfragen verwalten, Bestellungen genau bearbeiten und sicherstellen, dass die Erwartungen erfüllt werden. Diese Position bietet die Möglichkeit, in einem dynamischen, unterstützenden Team zu arbeiten, das Wert auf Vielfalt und Inklusion legt. Wenn Sie leidenschaftlich daran interessiert sind, positive Kundenerlebnisse zu schaffen und in einem flexiblen, remote Arbeitsumfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheitspläne

401(k)

Produkt-Rabatte

Flexible Freizeit

Inklusive Fertilitäts-/Adoptionsleistungen

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice.
• Fähigkeit, in einem Team und unabhängig zu arbeiten.

Responsibilities

• Verantwortlich für die rechtzeitige und genaue Auftragsvalidierung.
• Bearbeitung von Kundenanfragen zu Bestellstatus und Preisen.

Skills

Kundenservice

Excel

Word

PowerPoint

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

Associate's Degree

Bachelor's Degree

Tools

Delivery Ware

EDI

Job description

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer, and more beautiful homes and improving lives. Our purpose is to elevate every life by transforming spaces into havens. We believe our work and brands can positively impact our business, shareholders, people, and the planet.

Joining Fortune Brands means becoming part of a high-performing team empowered to think big, learn fast, and make bold decisions. We foster an inclusive and diverse culture where everyone is encouraged to be authentic, and our differences are a key strength.

The Customer Service Representative is responsible for providing high-quality customer care to create a positive experience for our B2B customers. This role involves managing inbound calls and emails, processing customer orders accurately in a fast-paced environment.

This is a remote role. Regular hours are Monday through Friday, 8am to 5pm.

Responsibilities:

1. Responsible for timely and accurate order validation, understanding service expectations for diverse customer requirements.
2. Manage order modifications in line with customer requests, minimizing negative service impacts and financial risks.
3. Respond to customer inquiries about order status, inventory, product info, discrepancies, account status, pricing, and sales programs.
4. Address and resolve customer issues through phone, email, and fax, maintaining communication standards.
5. Collaborate effectively with cross-functional teams including Pricing, Sales, Transportation, Finance, Quality, Marketing, and Sales Force.
6. Maintain a thorough understanding of current technology tools like Delivery Ware, Team-Email, Customer Websites, and EDI to respond efficiently.

Qualifications:

Basic Qualifications:

• At least 2 years of customer service experience in a service industry.
• Proficient in Excel, Word, and PowerPoint.
• Ability to handle high-volume work accurately.
• Excellent interpersonal, written, and oral communication skills, along with problem-solving abilities.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• Associate’s or Bachelor’s degree preferred.

Additional Information:

The estimated base salary range is $31K to $44K USD, with actual compensation based on experience and other factors. Employees are eligible for bonuses or sales incentives.

We support our employees' health and wellness with comprehensive benefits, including health plans, 401(k), product discounts, flexible time off, inclusive fertility/adoption benefits, and more. We also have Employee Resource Groups to promote inclusivity.

Fortune Brands Innovations is built on industry-leading brands within water, outdoors, and security segments. We offer growth opportunities and a track record of strong financial performance. Visit fbin.com to learn more.

We are an equal opportunity employer and evaluate applicants without discrimination based on protected characteristics. We provide reasonable accommodations for individuals with disabilities upon request.