Customer Service Representative (Temporary)

Perry Homes; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Financial planning

Growth opportunities

Collaborative culture

Family & lifestyle support

Job summary

Perry Homes is seeking a Customer Service Representative to support field warranty operations and be the primary contact for homeowners, Project Managers, VPs of Construction, Vendors, Trades, and other stakeholders.

This role uses trackers, spreadsheets, reports, and company databases to verify information, resolve issues, and ensure a positive customer experience, under tight deadlines.

Qualifications

• Minimum 3 years of customer service experience, preferably in the building industry.
• High School Diploma or equivalent required; college degree preferred.
• Proficient in MS Office (Outlook, Excel, Word, PowerPoint).

Responsibilities

• Communicate professionally with dissatisfied customers to de-escalate and drive resolution.
• Respond by phone or email to inquiries, problem solve, and ensure satisfaction for internal and external customers.
• Assist homeowners and construction personnel in resolving warranty service issues.
• Review and resolve invoice discrepancies with Construction.
• Provide timely status updates to homeowners, field personnel, and internal stakeholders.
• Serve as liaison between homeowners and construction on warranty process administration.
• Handle purchase orders and invoice reconciliation for payment.
• Maintain up-to-date product knowledge to provide accurate information.

Skills

Customer service

MS Office

Communication skills

De-escalation

Education

High School diploma or equivalent

College degree preferred

Tools

MS Office

Job description

About The Role

The Customer Service Representative supports field warranty operations by serving as a primary point of contact for homeowners, Project Managers, Vice Presidents of Construction, Vendors, Trades, and other internal and external stakeholders. This role ensures complete homeowner satisfaction by guiding customers through the warranty process, explaining home maintenance, answering questions and providing requested information related to their Perry Home purchase, and other customer service related responsibilities. The representative uses trackers, spreadsheets, reports, and company databases to verify information, resolve issues, and deliver a positive customer experience. This role requires a balance of strong administrative tracking and the ability to work quickly and efficiently under short deadlines.

What You'll Do

• Communicate professionally and tactfully with dissatisfied or frustrated customers, working to de-escalate concerns and guide issues toward resolution
• Responding by phone or email to handle inquiries, problem solving, and ensuring satisfaction for both internal and external customers
• Assist homeowners and construction personnel in resolving warranty service related issues
• Review and resolve invoice discrepancies in coordination with Construction
• Provide prompt responses and timely status updates to homeowners, field personnel, and internal stakeholders
• Serve as the liaison between the homeowner and construction on the administrative side of the warranty process
• Purchase order and invoice reconciliation for payment
• Maintaining product knowledge by keeping up to date with our product, services, and systems to provide accurate and timely information

What We're Looking For

• High School Diploma or equivalent required; college degree preferred.
• Requires at least 3 years of relevant customer service experience, preferably in the building industry.
• Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Work, and PowerPoint.

Why You Will Love Working Here

• Competitive compensation and benefits package:
• Medical, dental, vision coverage
• Financial Planning
• Family & Lifestyle
• Opportunities for growth and development
• Culture that is collaborative, inclusive, fast-paced, people-first
• Stable company with strong reputation in the market

Why Join Perry Homes?

At Perry Homes, we’re committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We’re committed to creating an inclusive workplace where people can do their best work.

Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match

Perry Homes is an Equal Opportunity Employer