Medical Customer Service Representative (Onsite)

Meduit; Charlotte (NC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Employer paid life insurance and long‑

Term disability

Internal growth opportunities

Job summary

Meduit is hiring an onsite Medical Customer Service Representative in Charlotte, NC. You will guide patients through medical bills, assist healthcare partners, and help clients focus on patient care. The role includes 4 weeks of paid training, and shifts Monday–Friday with 1st-3rd options.

Salary ranges from $17 to $19 per hour, plus performance incentives. Medical, dental, and vision insurance are offered, with 401(k) matching and wellness time; you will work at 4135 S Stream Blvd, with strict

Qualifications

• 1 year of call center experience required (in-office or remote).
• High School Diploma or GED mandatory.
• Proficiency with PC-based applications (Outlook, Word, Excel)

Responsibilities

• Help patients understand their financial responsibility in a compassionate way.
• Handle inbound and outbound calls to discuss outstanding balances.
• Meet or exceed established performance metrics.
• Follow procedures to resolve patient account balances and payment plans.
• Document all conversations in the company systems.
• Assist patients in determining eligibility for financial assistance programs.

Skills

Call center experience

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Medical Customer Service Representative (Onsite)

Job Category : Non Exempt

Requisition Number : EBOCL003176

• Posted : October 19, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Meduit - Charlotte 4135 S Stream Blvd Charlotte, NC 28217, USA

• Pay or shift range: $17 USD to $19 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

About Us:

Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus onoptimizingpayments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented.Learn more at www.meduitrcm.com.

About the Role:

Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.

Title: Medical Customer Service Representative

Interviews & Start Date: Interviewing now through 10/23/2026 for 11/2/2026 start date

Schedule: 1st, 2nd, or 3rd shifts available, Monday - Friday!

Location: Onsite - 4135 S Stream Blvd Ste 400, Charlotte, NC 28217

Paid Training: 4 weeks

Compensation: $17 - $19 per hour base + performance incentives

Key Responsibilities:

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances:
• Identifying consumer payment plans
• Utilizing call scripts provided
• Setting up consumer payments over the phone
• Documenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
• Compassion
• Communication
• Problem-solving
• Teamwork
• Time management and sound decision-making skills

Required Qualifications:

• 1 year of previous call center experience (In-office or Remote)
• High School Diploma/GED
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

PreferredQualifications:

• Experience in a fast-paced environment
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
• Experience with medical billing/claims processing
• Experience providing excellent customer service in a variety of situations, including those that escalate

Employment eligibility:

Candidates must be legally authorized to work in the United States at the time of hire

The company does not provide employment visa sponsorship for this position

As a condition of employment, a pre-employment background check will be conducted

What We Offer:

• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• PaidWellnessTimeandHolidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduitis an Equal Opportunity Employer. We do not discriminate based on any protected classand welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

#LI-Onsite

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.