Customer Service Representative - Spanish Speaking

Brio Water Technology; Glendale (CA); In loco; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision

401K Retirement Plan

Paid Vacation Time

Paid Holidays

and More!

Descrizione del lavoro

Brio Water Technology is seeking a Spanish-speaking Customer Service Representative in Glendale, CA. You will handle high-volume inbound calls assisting customers with product setup, troubleshooting, and issue resolution.

The role emphasizes bilingual communication, problem solving, and opportunity to grow within the company; upselling is encouraged with bonus incentives, and no commission is paid on sales.

Competenze

• 1–2+ years of call center or high-volume customer service experience.
• Experience supporting ecommerce customers is a plus.
• Familiarity with ERP systems (Sage preferred) is a plus.
• Experience using Salesforce or similar CRM tools is a plus.

Mansioni

• Handle high-volume inbound calls and provide timely, professional support.
• Assist customers with product setup, troubleshooting, and technical guidance.
• Process claims, replacements, and warranty-related requests.
• Resolve customer concerns with a focus on satisfaction and retention.
• Accurately document interactions and updates in internal systems.
• Identify opportunities to upsell products or services (no commission; bonus incentives available).
• Collaborate with internal teams to resolve customer issues.
• Maintain a positive, solution-oriented attitude in a fast-paced environment.

Conoscenze

Call center experience

Bilingual Spanish-English

Strong communication

Detail-oriented

Multitasking

Strumenti

Salesforce

Sage ERP

Descrizione del lavoro

About the role

We’re looking for a Spanish-speaking Customer Service Representative who thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you’ll handle back-to-back inbound calls, assisting customers with product troubleshooting, setup, and issue resolution. You’ll also manage claims, replacements, and escalations while identifying opportunities to educate customers and recommend Brio products that meet their needs.

The ideal candidate is fluent in both Spanish and English , detail-oriented, coachable, energetic, and an effective communicator who is comfortable managing a high volume of customer interactions. This is a great opportunity for someone who enjoys problem-solving and is looking to grow within the company.

What you’ll do

• Handle highvolume inbound calls and providetimely, professional support
• Assistcustomers withproduct setup, troubleshooting, and technical guidance
• Processclaims, replacements, and warrantyrelated requests
• Resolve customer concerns with a strong focus oncustomer satisfaction and retention
• Accurately document interactions and updates in internal systems
• Identifyopportunities toupsell products or services(no commission, bonus incentives available)
• Collaborate with internal teams to ensure smooth resolution of customer issues
• Maintain a positive,solution-orientedattitude in afast-pacedenvironment

Qualifications

• 1–2+ years ofcall center or high-volume customer service experience
• Experience supportinge-commerce customersis a plus
• Familiarity withERP systems (Sage preferred)is a plus
• Experience usingSalesforce or similar CRM toolsis a plus
• Strong communicationskills with abubbly, personable, and professional demeanor
• Ability to handleconstructive feedbackand continuously improve performance
• Highlydetail-orientedwith strong organizational and follow-up skills
• Comfortable multitasking and managing multiple priorities
• Basic computer skills (Excel, Word, Outlook)
• Reliable attendance and strong work ethic

What we’re looking for

• Someone who genuinely cares about thecustomer experience
• A team player who bringspositive energyto the workplace
• A quick learner who can adapt to new systems and processes
• A self-starter who can work independently while staying aligned with team goals
• Someone interested inlong-term growth opportunitieswithin Brio

Pay

• $24.00 per hour
• Performance-based bonus incentives tied to sales and customer outcomes
• Opportunity forcareer growth and advancementwithin the company

Benefits / Perks

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

• Medical, Dental, Vision, Life Insurance
• 401K Retirement Plan
• Paid Vacation Time
• Paid Holidays
• and More!