Part Time Customer Service Representative

Armstrong-Utilitie; Butler (Butler County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

No-pay parking

Free company services (Internet, video

Discounted affiliate services

Job summary

Armstrong Group is seeking a customer service representative to join a family-owned, nationwide team. The role focuses on resolving inquiries by phone, explaining video product features, and maintaining accurate customer records in our system.

The position emphasizes strong communication, time management, and the ability to adapt to changing client needs in a fast-paced environment. Expect competitive pay, consistent shifts, and employee-focused benefits.

Qualifications

• High school diploma or GED required.
• Basic computer skills and ability to multitask.
• 1+ year in customer service or related environment preferred.

Responsibilities

• Resolve customer inquiries by phone with courtesy and patience.
• Handle billing inquiries and video product troubleshooting.
• Enter work orders and update customer accounts accurately.

Skills

High school diploma

Basic computer skills

Multitasking

Typing

Customer service experience

Education

High school diploma / GED

Job description

Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally?Do you like working for a family-owned company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.OUR NEXT CLASS ANTICIPATED START DAY IS: Monday, September 21, 2026Apply now to be considered.Position Summary:The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy, even during challenging customer interactions. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational and time management skills. The ability to multi-task efficiently and effectively, as well as adhering to our established escalation policy, are of paramount importance.What's in it For You?Attractive Compensation packagePart of an Award-Winning TeamConvenient, no-pay parkingFree Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!What You'll be DoingResolve customer inquiries over the telephoneProficient handling of billing inquiries, and video product/streaming troubleshootingAccurately enter work orders and tickets as appropriate, including updating of customer accounts, including customer contact informationUnderstand and be able to communicate video product features and benefitsUse provided training materials and job tools to resolve customer quickly and accuratelyMeet or exceed CSR KPI targets: ATT, ACW, AHT, and FCRMeet or exceed A360 call quality program targetsAdhere to and support customer/company account security and privacy protocolsAdditional duties or responsibilities may be assigned as necessaryWhat You'll NeedHigh school diploma or general education degree (GED) is requiredBasic computer skills are required; multitasking ability and adequate typing skills are necessary for successIdeal candidates should have at least 6 months of experience in customer service, retail, or office environmentEffective communication skills: friendly attitude, active listener, articulate, self-assured and professionalMotivated and dependable person with strong work ethics and a high degree of integrityAbility to adapt quickly and effectively to changes in the work environmentCoachable person who is eager to learn new skills and take on new responsibilitiesMust have the ability to work flexible afternoon/evening weekday and/or weekend shiftsWho We AreThe Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.Armstrong is an Equal Opportunity Employer.