Customer Service Representative - Travel

Sight Sea Travel; Seattle (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Structured onboarding and training

Access to booking systems

Team development opportunities

Growth within organization

Job summary

Sight Sea Travel is seeking a detail-oriented Customer Service Representative to design and coordinate personalized trip experiences for individuals and groups. The role focuses on seamless planning support, high-quality recommendations, and exceptional service from inquiry to final confirmation.

Responsibilities include consulting with clients, designing tailored itineraries, researching destinations, coordinating reservations, and maintaining clear communication.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong organizational abilities with keen attention to detail.
• Ability to manage multiple requests and timelines simultaneously.
• Research and present tailored recommendations for clients.
• Experience in hospitality, customer service, sales support, or concierge roles is a plus.
• Proficient with booking platforms and online tools.

Responsibilities

• Consult with clients to understand preferences, budgets, and experiences.
• Design customized itineraries including accommodations, activities, transportation, and special requests.
• Research destinations and curated experiences to fit client needs.
• Coordinate reservations and ensure itinerary components are accurate and confirmed.
• Communicate updates and recommendations clearly and timely.
• Provide ongoing support before and during trips.
• Build strong client relationships through follow-up and service excellence.

Skills

Strong communication

Highly organized

Multi-tasking

Tailored recommendations

Client-first mindset

Tech-savvy

Tools

Booking platforms

Job description

Customer Service Representative

We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups. This role is centered on delivering seamless planning support, high-quality recommendations, and exceptional service from initial inquiry through final confirmation.

What You'll Do

• Consult with clients to understand preferences, budgets, and desired experiences
• Design customized itineraries including accommodations, activities, transportation, and special requests
• Research destinations, resorts, cruises, and curated experiences to match client needs
• Coordinate reservations and ensure all components of the itinerary are accurate and confirmed
• Communicate updates, options, and recommendations in a clear and timely manner
• Provide ongoing support before and during scheduled trips
• Build strong client relationships through consistent follow-up and service excellence

What We're Looking For

• Strong communication and interpersonal skills
• Highly organized with excellent attention to detail
• Comfortable managing multiple requests and timelines simultaneously
• Ability to research and present tailored recommendations
• Prior experience in hospitality, customer service, sales support, or concierge-style roles preferred
• Tech-savvy and comfortable using booking platforms and online tools
• Self-motivated with a professional and client-first mindset

What We Offer

• Structured onboarding and training resources
• Access to booking systems and supplier partnerships
• Supportive team environment with ongoing development opportunities
• Opportunity to grow within a client-focused service organization

If you enjoy creating memorable experiences, solving logistical puzzles, and working closely with people to bring their plans to life, this role may be a strong fit.