Customer Service Representative

Sight Sea Travel; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding and training resources

Access to booking systems and supplier partnerships

Supportive team environment

Ongoing development opportunities

Job summary

Sight Sea Travel in New York, NY seeks a detail-oriented professional to design and coordinate personalized trip experiences for clients. You will consult with individuals, families, and groups to create customized itineraries, ensuring all components are accurate and confirmed.

Ideal candidates should have strong communication skills and be highly organized. Experience in hospitality or customer service is preferred. A supportive team environment and ongoing training are offered for those eager to excel in a client-focused organization.

Qualifications

• Prior experience in hospitality, customer service, sales support, or concierge-style roles preferred.
• Comfortable managing multiple requests and timelines simultaneously.
• Self-motivated with a professional and client-first mindset.

Responsibilities

• Consult with clients to understand preferences, budgets, and desired experiences.
• Design customized itineraries including accommodations, activities, transportation, and special requests.
• Coordinate reservations and ensure all components of the itinerary are accurate and confirmed.

Skills

Strong communication and interpersonal skills

Highly organized

Ability to research and present tailored recommendations

Tech-savvy

Job description

We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups. This role is centered on delivering seamless planning support, high-quality recommendations, and exceptional service from initial inquiry through final confirmation.

What You'll Do:

• Consult with clients to understand preferences, budgets, and desired experiences
• Design customized itineraries including accommodations, activities, transportation, and special requests
• Research destinations, resorts, cruises, and curated experiences to match client needs
• Coordinate reservations and ensure all components of the itinerary are accurate and confirmed
• Communicate updates, options, and recommendations in a clear and timely manner
• Provide ongoing support before and during scheduled trips
• Build strong client relationships through consistent follow-up and service excellence

What We're Looking For:

• Strong communication and interpersonal skills
• Highly organized with excellent attention to detail
• Comfortable managing multiple requests and timelines simultaneously
• Ability to research and present tailored recommendations
• Prior experience in hospitality, customer service, sales support, or concierge-style roles preferred
• Tech-savvy and comfortable using booking platforms and online tools
• Self-motivated with a professional and client-first mindset

What We Offer:

• Structured onboarding and training resources
• Access to booking systems and supplier partnerships
• Supportive team environment with ongoing development opportunities
• Opportunity to grow within a client-focused service organization

If you enjoy creating memorable experiences, solving logistical puzzles, and working closely with people to bring their plans to life, this role may be a strong fit.