Customer Service Representative

Sight Sea Travel; Indianapolis (IN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Onboarding

Booking system access

Team development

Growth opportunities

Job summary

Sight Sea Travel is seeking a detail-oriented travel concierge to design and coordinate personalized trip experiences for individuals, families, and groups. You will deliver seamless planning support, high-quality recommendations, and exceptional service from initial inquiry through final confirmation.

Join a client-focused service organization with onboarding, training, and access to booking systems. Grow within a supportive team environment that emphasizes continuous development and customer

Qualifications

• Strong communication and interpersonal skills.
• Highly organized with excellent attention to detail.
• Comfortable managing multiple requests and timelines simultaneously.
• Ability to research and present tailored recommendations.
• Prior experience in hospitality, customer service, sales support, or concierge-style roles preferred.
• Tech-savvy and comfortable using booking platforms and online tools.
• Self-motivated with a professional and client-first mindset.

Responsibilities

• Consult with clients to understand preferences, budgets, and desired experiences.
• Design customized itineraries including accommodations, activities, transportation, and special requests.
• Research destinations, resorts, cruises, and curated experiences to match client needs.
• Coordinate reservations and ensure all components of the itinerary are accurate and confirmed.
• Communicate updates, options, and recommendations in a clear and timely manner.
• Provide ongoing support before and during scheduled trips.
• Build strong client relationships through consistent follow-up and service excellence.

Skills

Communication

Organized

Attention to detail

Time management

Research & recommendations

Client-first mindset

Tools

Booking platforms

Online tools

Job description

We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups. This role is centered on delivering seamless planning support, high-quality recommendations, and exceptional service from initial inquiry through final confirmation.

What You'll Do

• Consult with clients to understand preferences, budgets, and desired experiences
• Design customized itineraries including accommodations, activities, transportation, and special requests
• Research destinations, resorts, cruises, and curated experiences to match client needs
• Coordinate reservations and ensure all components of the itinerary are accurate and confirmed
• Communicate updates, options, and recommendations in a clear and timely manner
• Provide ongoing support before and during scheduled trips
• Build strong client relationships through consistent follow-up and service excellence

What We're Looking For

• Strong communication and interpersonal skills
• Highly organized with excellent attention to detail
• Comfortable managing multiple requests and timelines simultaneously
• Ability to research and present tailored recommendations
• Prior experience in hospitality, customer service, sales support, or concierge-style roles preferred
• Tech-savvy and comfortable using booking platforms and online tools
• Self-motivated with a professional and client-first mindset

What We Offer

• Structured onboarding and training resources
• Access to booking systems and supplier partnerships
• Supportive team environment with ongoing development opportunities
• Opportunity to grow within a client-focused service organization

If you enjoy creating memorable experiences, solving logistical puzzles, and working closely with people to bring their plans to life, this role may be a strong fit.