Customer Service Representative

Sight Sea Travel; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Sight Sea Travel is seeking a detail-oriented travel concierge to design and coordinate personalized itineraries for individuals and groups in Nashville. You will guide clients from initial inquiry through confirmation with clear recommendations and seamless planning support.

The role emphasizes outstanding service, proactive communication, and reliability. You will research destinations, coordinate bookings, and maintain client relationships to ensure memorable travel experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational abilities with attention to detail.
• Ability to manage multiple requests and tight timelines.
• Experience researching destinations and presenting tailored recommendations.
• Previous hospitality, customer service, or concierge experience preferred.
• Comfort with booking platforms and online tools.
• Self-motivated with a client-first mindset.

Responsibilities

• Consult with clients to understand preferences, budgets, and experiences.
• Design customized itineraries including lodging, activities, transportation, and special requests.
• Research destinations, resorts, cruises, and curated experiences to match client needs.
• Coordinate reservations and ensure all itinerary components are accurate and confirmed.
• Communicate updates, options, and recommendations clearly and promptly.
• Provide ongoing support before and during trips.
• Build strong client relationships through follow-up and service excellence.

Skills

Communication

Organization

Multitasking

Research & Recommendations

Hospitality

Tech Proficiency

Client-first Mindset

Job description

We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups. This role is centered on delivering seamless planning support, high-quality recommendations, and exceptional service from initial inquiry through final confirmation.

What You'll Do

• Consult with clients to understand preferences, budgets, and desired experiences
• Design customized itineraries including accommodations, activities, transportation, and special requests
• Research destinations, resorts, cruises, and curated experiences to match client needs
• Coordinate reservations and ensure all components of the itinerary are accurate and confirmed
• Communicate updates, options, and recommendations in a clear and timely manner
• Provide ongoing support before and during scheduled trips
• Build strong client relationships through consistent follow-up and service excellence

What We're Looking For

• Strong communication and interpersonal skills
• Highly organized with excellent attention to detail
• Comfortable managing multiple requests and timelines simultaneously
• Ability to research and present tailored recommendations
• Prior experience in hospitality, customer service, sales support, or concierge-style roles preferred
• Tech-savvy and comfortable using booking platforms and online tools
• Self-motivated with a professional and client-first mindset

What We Offer

• Structured onboarding and training resources
• Access to booking systems and supplier partnerships
• Supportive team environment with ongoing development opportunities
• Opportunity to grow within a client-focused service organization

If you enjoy creating memorable experiences, solving logistical puzzles, and working closely with people to bring their plans to life, this role may be a strong fit.