Customer Service Representative - The Farm

Barksdogdaycare; Franklin (TN); On-site; USD 20,000 - 29,000; Part time

Job summary

The Farm in Franklin, TN is seeking a Part-Time Customer Service Representative to warmly welcome both people and their pets, manage check-ins/outs, take reservations, and help with tours and scheduling. You will be the first contact, ensuring a positive, professional experience in a busy pet care facility.

Ideal candidates are animal lovers who can work evenings, weekends and holidays, lift up to 40 pounds, and remain calm while handling dogs and disinfectants in a fast-paced environment.

Qualifications

• Love of animals and friendly, professional demeanor at all times.
• Ability to work evenings, weekends and holidays.
• Lift/carry 40 pounds or more and stand for eight hours a day.
• Comfort with dogs on leashes and disinfectants; able to use a computer system.

Responsibilities

• Welcomes both human and pet guests and provides excellent customer service.
• Check-ins and check-outs; greet guests for tours and appointments.
• Escort pets to and from rooms and take reservations over the phone.
• Maintain lobby cleanliness and assist with scheduling and data entry.

Skills

Animal lover

Professional demeanor

Evenings

Weekends

Holidays

Lifts 40 lb

Stand 8 hours

Data entry

Computer system

Education

High School Diploma

Job description

# Customer Service Representative - The FarmHot JobFranklin, TN 37064## OverviewSalary Range$18.00 - $18.00 HourlyLevelEntryJob ShiftDayEducation LevelHigh SchoolTravel PercentageNoneCategoryCustomer Service## DescriptionOur Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!**We are seeking a Part-Time Customer Service Representative at The Farm in Franklin, TN.****Responsibilities:**• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions• Answering and handling calls in a professional manner• Maintaining cleanliness• Maintaining cleanliness• Scheduling• File maintenance• Data entry## Qualifications**Skills Required*** Possess a love of animals* Displays a professional manner at all times* Ability to work evenings, weekends & holidays* Lift/carry 40 pounds or more* Able to stand/walk for eight hours a day* Able to work in a fast-paced environment* Able to work on a computer system* Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.**Essential Job Functions*** Welcomes both human and pet guests* Can correctly identify animal body language/behavior* Follows safe handling procedures* Checking in and out of pet guests while providing excellent customer service* Escorts pets to and from their rooms* Takes reservations over the phone* Can work both individually and as a team player while performing duties* Contributes in maintaining the cleanliness of the facility* Communication with management and other team members**Required Education*** High School Graduate or Equivalent* At least 1 year of **professional** animal experience