Customer Service Representative/Teller

Paycom - ATS; Rapid City (SD); On-site; USD 36,000 - 48,000; Full time

Job summary

Security First Bank is seeking a Customer Service Representative in Rapid City, SD. The role involves handling daily banking needs, processing transactions, opening accounts, and advising customers on services.

The position emphasizes confidentiality, accuracy, and strong customer service in a fast-paced environment. Part-time and full-time options are available, with competitive benefits and opportunities for growth.

Qualifications

• High school diploma or GED required.
• Cash-handling, banking, or customer service experience preferred.
• Basic accounting knowledge and proficiency with computer applications.
• Ability to maintain confidentiality and handle multiple tasks in a fast-paced environment.

Responsibilities

• Process customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.
• Open new accounts, perform maintenance, and maintain accurate customer records.
• Provide exceptional customer service by addressing inquiries, resolving problems, and supporting online banking.
• Balance cash transactions, research discrepancies, and ensure accuracy in daily operations.
• Promote bank products/services and assist with branch operations while maintaining compliance.

Skills

Customer service

Communication

Relationship-building

Attention to detail

Education

High school diploma or GED

Tools

Computer applications

Job description

Ready to take the next step in your banking career? Full or part-time positions available.Position Overview: The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner.Why Security First BankAt Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees.When you join our team, you’ll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day.At Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including:Benefits part-timeCompetitive payPaid sick leave401(k) with company matchEmployee assistance program (EAP)Professional development & career growth opportunitiesBenefits full-timeCompetitive PayMedical, Dental & Vision Insurance401(k) with Company MatchPaid Time Off & Paid HolidaysEmployee Assistance Program (EAP)Life & Disability InsuranceProfessional Development & Career Growth OpportunitiesHow to ApplyQualified candidates are encouraged to complete the online application through Security First Bank’s secure applicant portal by visiting our website and selecting the careers page.For application assistance or accommodation requests, please contact: Security First Bank, 805 5th Street, PO Box 3440, Rapid City, SD or call 605-399-2740.Key ResponsibilitiesProcess customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.Open new accounts, perform account maintenance, and maintain accurate customer records.Provide exceptional customer service by assisting with inquiries, problem resolution, and online banking support.Balance cash transactions, research discrepancies, and ensure accuracy in daily operations.Promote bank products and services, maintain compliance, and support branch operations as needed.Qualifications and ExperienceHigh school diploma or GED required.Cash-handling, banking, or customer service experience preferred.Strong customer service, communication, and relationship-building skills.Basic accounting knowledge and proficiency with computer applications.Ability to maintain confidentiality, manage multiple tasks, and work accurately in a fast-paced environment.This Job Description is not a complete statement of all duties and responsibilities comprising this position.Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.