Customer Service Representative/Teller

Paycom - ATS; Lincoln (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Security First Bank is seeking a Customer Service Representative in Lincoln, NE to handle daily banking needs, open new accounts, and assist customers with inquiries. You will process transactions, balance cash, and support online banking while maintaining confidentiality in a fast-paced environment.

The role emphasizes strong customer service and relationship-building skills, with opportunities to promote bank products and grow professionally within a locally owned financial services

Qualifications

• High school diploma or GED required.
• Cash-handling or customer service experience preferred.
• Strong customer service, communication, and relationship-building skills.
• Ability to maintain confidentiality and handle multiple tasks in a fast-paced environment.

Responsibilities

• Process customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.
• Open new accounts, perform account maintenance, and maintain accurate customer records.
• Provide exceptional customer service by assisting with inquiries, problem resolution, and online banking support.
• Balance cash transactions, research discrepancies, and ensure daily operational accuracy.
• Promote bank products and services while maintaining compliance and supporting branch operations.

Skills

Customer service

Cash handling

Banking

Communication

Attention to detail

Confidentiality

Education

High school diploma or GED

Tools

Computer applications

Job description

Ready to take the next step in your banking career?Position Overview: The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner.Why Security First BankAt Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees.When you join our team, you’ll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day.At Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including:Benefits full-timeCompetitive payMedical, dental & vision insurance401(k) with company matchPaid time off & paid holidaysEmployee assistance program (EAP)Life & disability insuranceProfessional development & career growth opportunitiesHow to ApplyQualified candidates are encouraged to complete the online application through Security First Bank’s secure applicant portal by visiting our website and selecting the careers page.For application assistance or accommodation requests, please contact: Security First Bank, 5505 Red Rock Lane, Lincoln, NE 68516 or call 402-323-8045.Key ResponsibilitiesProcess customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.Open new accounts, perform account maintenance, and maintain accurate customer records.Provide exceptional customer service by assisting with inquiries, problem resolution, and online banking support.Balance cash transactions, research discrepancies, and ensure accuracy in daily operations.Promote bank products and services, maintain compliance, and support branch operations as needed.Qualifications and ExperienceHigh school diploma or GED required.Cash-handling, banking, or customer service experience preferred.Strong customer service, communication, and relationship-building skills.Basic accounting knowledge and proficiency with computer applications.Ability to maintain confidentiality, manage multiple tasks, and work accurately in a fast-paced environment.This Job Description is not a complete statement of all duties and responsibilities comprising this position.Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.