Customer Service Representative - Tampa

OneTouch Direct; Tampa (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

OneTouch Direct is looking for a Customer Service Representative to join their supportive team in Tampa, FL. In this role, you'll provide top-notch service to First Responder clients, helping them navigate their inquiries. The company offers full-time hours, competitive pay, and a rewarding workplace culture focused on collaboration and employee support.

Benefits

Health Care Plan (Medical, Dental & Vision)

Classroom training and 1-on-1 support

Daily and weekly incentives

Referral bonuses up to $2,000

Qualifications

• Friendly disposition and desire to help others.
• Proficiency in basic computer skills.
• Experience in customer service preferred.

Responsibilities

• Assist First Responder customers with inquiries and concerns.
• Document customer interactions accurately.
• Resolve inquiries with a positive attitude.

Skills

Communication skills

Multitasking

Customer service orientation

Attention to detail

Education

High school diploma or equivalent

Job description

1 week ago Be among the first 25 applicants

This range is provided by OneTouch Direct. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30,000.00/yr - $50,000.00/yr

Welcome to OneTouch Direct! We're not your ordinary call center; we pride ourselves on building a supportive and friendly environment where our team members can thrive. As a Customer Service Representative, you'll be the friendly voice that assists our valued First Responder customers with their inquiries and concerns.

Your Role:

As a key member of our team, you'll be responsible for providing top-notch service to our First Responder customers, helping them navigate any questions or problems they may have. Whether it's resolving an issue or simply providing information, your aim will be to ensure every customer leaves with a smile!

What You'll Do:

• Tackle incoming calls to assist customers with their needs
• Resolve inquiries and provide solutions with a positive attitude
• Help customers understand our products and services
• Document customer interactions accurately to ensure a great experience
• Work collaboratively within a supportive team environment
  
  
  

Requirements

What We're Looking For:

• A friendly disposition and genuine desire to help others
• Strong communication skills that inspire confidence
• Ability to multitask while maintaining attention to detail
• Proficiency in basic computer skills and software applications
• Experience in customer service preferred, but we're happy to train the right person!
• A high school diploma or equivalent
• Reliable and a team player who enjoys working with others
  
  
  

Benefits

WHAT YOU'LL EXPERIENCE:

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
• GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at OneTouch Direct by 2x

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